Ok new teachers. Let me begin by saying that I am far from an expert on feedback. In my first month of teaching, I only got seven ratings. The good news? They were all 5-apples! As I’m about to sign my third contract, I will have surpassed the elusive 200, but certainly, more parents don’t leave feedback than do. (I’ve taught 628 classes and received 196 5-apple ratings, so that would be 31% overall.)
I wanted to spend a few minutes talking about a few things I’ve learned about apple feedback.
Where can I see my parent feedback?
You can see individual ratings under “parent feedback.” However, you won’t see it in your status until after you get 100 ratings. Although I like instant gratification, this is a good thing. By looking at your 100 most recent ratings, one or two “bad apples” won’t affect your overall score. You can also see “Offline Parent Feedback” but that will only reflect information if a parent calls VIPKid headquarters about you.
What’s Important to Parents?
Parents have the chance to choose positive feedback categories. In the phone app, if you tap on “new feedback,” a second screen opens when you can see specific tags. So what’s important to parents?
- Timely and Accurate error correction
- Class environment
In short, it’s not one individual thing, but it’s the package!
How can I get more parent feedback?
This may sound silly, but to get feedback, you should ask for it! I’ve worked in customer support for years, and we regularly send out customer satisfaction surveys. What I’ve learned is that people rarely fill it out unless they are extremely happy (or extremely unhappy.) If you want someone to fill out the survey, ask them to! A couple of important points:
- I always end my feedback to the parents asking THEM for their feedback. By ending with that (as well as options to re-book with me) it gives them their next step.
- I explain that positive feedback is 5-apple feedback. If you don’t explain that, they might think 4-apple feedback is good, and 5-apples should be reserved for absolutely earth-shattering!
- I keep it short. If the parent has never left me feedback before, I simply say “Receiving positive (5-apple) feedback is very important to VIPKid teachers, so please take a minute to share your feedback. I will use any comments you provide so we can continue to help (student) in his/her learning!”
Of course, in order to get five apples, you have to earn it. To help make sure parents will be happy with your teaching, always keep the following things in mind.
- Be on time! Parents are investing time and money into their child, so it’s important that you respect that and be on time.
- Teach the full 25-minutes. There are full guidelines provided by VIPKid here.
- Avoid eating or drinking soda on screen. Of course, keep water handy if you need it. We all know how kiddos at home get distracted by things you have (and they don’t), and kids on screen react the same way.
- Use TPR, props, and realia to engage with the students.
- Have fun! If you have fun, the kids will too.
An apple a day keeps the doctor away, and FIVE APPLES a day makes a VIPKID teacher very happy! Keep up the good work, and please let me know how I can help you in your journey. If you’re just getting started, feel free to use my referral link to sign up! Happy teaching!