Most of my blog posts are specific to my time with VIPKid. My goal with my blog is to share my experience and to help other teachers get the information they need to be successful.
But to know why I value my time as a teacher so much, it might help to know a little bit more about where I came from. So, if you’re interested, join me on a crazy trip down memory lane to see how on earth I landed here!
Where I began…
I grew up in a small town in Missouri, about three or four hours south of either Kansas City or Saint Louis, depending on which way you were looking. My class was exceptionally small. There were seventeen of us. Even in my small, small school, that was considered unusual. My family always encouraged me to think big, but for many years, I didn’t know what that meant.
My roaring 20’s…
During college, I started working in the contact center industry. If you haven’t heard that term before, think about all of the companies you do business with. If you need to contact them, there’s someone available to help you. I say “contact center” because that contact might be a phone call, an email, a chat, or even a Tweet. You might be speaking to someone in sales, customer service, or technical support. And I have been involved with all of the above.
I began as an outbound telemarketing agent for MCI. I was one of the people who called you (or most likely your parents) to ask, “Have you thought about switching your long distance service?” Today, my job is more of a project and process manager, working with teams behind the scenes to make sure things run smoothly. But the bottom line is: my job is to help people. No matter what specifically I’m doing, I always tell people that I’m in customer service, because that’s why we do what we do. My teams are here to support our customers. Period.
Seeing the world…
At one point in my late 20’s, I had begun traveling within the US for work, but I had not yet begun traveling internationally. In fact, I didn’t even have a passport. I was talking with a colleague who worked at Reuter’s. She lives in London, and I said to her, “I wish I could travel internationally.” She gave me a blank stare and said, “Why don’t you?” The next week I applied for a passport, and the rest is history.
One of the most amazing parts of working in customer service has been the opportunity to travel. I can’t even begin to choose a favorite place or a favorite trip. There are simply too many. But a few of my most memorable trips (not including personal travel) include:
- Visiting Frank Lloyd Wright’s skyscraper in Bartlesville, Oklahoma.
- Riding donkeys to the top of a volcano in Tagaytay, Philippines.
- Eating the “worst bbq in Texas” at Rudy’s in San Antonio.
- Visiting the Taj Mahal at sunset and Fatehpur Sikri in Agra, India
- Being unintentionally “locked in” to a team builder at Stone Mountain, Georgia when the power went out following a hurricane.
- Exploring Niagra Falls with fellow trainers on an 0ff-weekend in upstate New York.
The list could honestly go on and on. Just sitting here and thinking about these different places, and more importantly, the people who were with me, has brought back so many amazing memories! Don’t get me wrong. I’ve always worked hard, but on the weekends, I played hard too. I always thought “What a loss it would be to not experience everything a place has to offer.”
What I’ve learned…
Every one of those experiences above took place with people that I’ve worked with. I’ve spent hours with them on video calls and phone calls. When I was lucky, I spent time with them in person. They are amazing people, and I am lucky to call them my friends and colleagues.
Too often, people hear the words “outsourcing” or even “customer service” and they immediately bristle. It brings out an emotional reaction in some due to political beliefs, and to others because they have had a bad experience – somewhere, sometime, with someone. If there is one thing that I’ve learned, it’s that it doesn’t *really* matter where someone lives. I can assure you that the person on the other end of the phone, email, chat, or Tweet almost always wants to help you. I’ve been that person. And while it’s true that everyone has bad days, by and large, when we help you, it makes us feel good. It makes our jobs easier. It lets us know we’ve accomplished something good. We know we have made a small difference in a world that can be filled with stress.
It doesn’t stop at work…
In my personal life, I’ve also been blessed to travel. I have made five trips to Honduras where I have gotten to know the amazing people in the village of San Joaquin. I’ve visited Christopher Columbus’s home and dined in a cave in the Dominican Republic. We lived in Canada for three years, and I learned all about milk in a bag. I had the wonderful opportunity to visit England (twice) to see a former colleague and friend. (The definite high points were walking through a crop circle and visiting Stonehenge. And of course there have been several amazing camping trips, beach trips, and cruises with my wonderful family.
If I have learned one thing, in all of these places, people are people. We all have good days. We all have bad days. We all have problems. We all get sick. We all want to do good. We all love others.
My time in China…
All of these roads have led me to where I am today. I still work with amazing people around the world in my day job. I still travel with my family as often as possible. And now, I have a new place on my bucket list thanks to VIPKid. As of the writing of this post, I have yet to “really” visit China. But I will one day. I feel like I’m there every single day when I teach my students with VIPKid. These sweet families bring me into their homes and entrust me with their most prized possessions: their children. I have gone to Grandma and Grandpa’s house on vacation. I’ve made dumplings (Zongzi) during the Dragon Boat festival. I’ve heard students practice their instruments, read their poems, and sing their songs. These kids are just like ours.
I’m even more lucky because several of my VIPKid referrals live internationally. One moved to Madrid, Spain after she was hired. The other applied while living in Denmark. I get the chance to live vicariously through both of them every day. It’s amazing to have a team of people who can literally live anywhere in the world. There was one day that I had the opportunity to start my morning teaching in China. Then I spoke to both referrals (one in Spain and one in Denmark.) Later, I spoke to a fellow teacher who lives in Berlin; then during my workday, I talked with my ‘day job’ team members in South Carolina, Florida, Jamaica, Honduras and India.
It’s a small world
Even though I’ve read that the world population has doubled in the last fifty years, in some ways this world is smaller than ever. I am blessed and thankful to have had the opportunity to see so much of it. My bucket list is far from complete, but I can honestly say that it’s already overflowing.
What’s on your list? Where will you go next? What’s stopping you?