VIPKid Week 2 and the Early Months

Remember that everyone’s VIPKid journey is different. No two teachers will ever have the exact same schedule or experience, and that’s ok!

You’ve made it through the gauntlet we know as the VIPKid hiring process. You got the elusive “first booking.” Maybe you had several bookings! And then … what?

This post is designed to help fill in the blanks for what comes next.

Open your schedule.

Students and their parents have the opportunity to book you again right after class. Make sure you have the next two weeks open to fully take advantage of this! I usually include my availability in the future when I send my feedback.

For example, “In our next lesson, I would like to keep working with Bao Bao on “this” and “that.” I have a fun game that I think he will enjoy that will help reinforce this. If you would like to book our next class, I have this same time available next week! Thank you! Teacher Amelia U

Check for feedback.

If you haven’t gotten any, don’t sweat it! (Everyone is different. Check here to see How does your VIPKid apple rating measure up?) If you did get feedback, I encourage you to respond to it. (You can do this through the PC App or the web portal, but not by phone.) I’m sure it’s positive, 5-apple feedback and so a simple thank you is sufficient. A few options I’ve used are:

  • Thank you for taking the time to leave feedback. Receiving positive feedback is very important to VIPKid teachers, and I really appreciate it!
  • Thank you for the 5-apple feedback! Bao Bao did a great job in class, and I can’t wait to see him again!
  • Thank you for leaving me 5-apples! I appreciate your feedback and I hope to see Bao Bao soon. If you would like to schedule another class, I am available next Friday!

If for some reason it isn’t 5-apple feedback, resist the urge to be confrontational in a response. You can see how to dispute bad feedback here.

Send e-cards to students you want to rebook!

The feedback is your way of communicating with parents. E-cards are your way to communicate with the students. With that in mind, stay away from scheduling conversation and keep it high level and positive.

  • I had fun in our class last week Bao Bao! Are you doing your homework? I hope to see you in class soon! – Teacher Amelia U
  • I hope you enjoyed our class last week! Next time I have a fun Ultraman game that we can play while you learn English. See you soon! – Teacher Amelia U

Always use your teacher show name.

You may have noticed in both my feedback and e-cards I used my show name (that name with the initial after it.) This is just in case the parents have lost me in the sea of teachers and don’t know how to find me TO rebook. When little Bao Bao shows them the adorable e-card that I sent them, it will remind them and they can find me to rebook!

Watch your replay.

Did you know you can go back into the PC App and watch your class replay? It won’t be available immediately, but it is usually there a few hours after class. Watch the replay with an open mind, and ask yourself:

  • What did I do well?
  • What should I do differently?
  • Did it look like I was having fun?
  • Did it look like my student was having fun?
  • How much time was I talking? (Remember, our goal is to have the student talk 50-80% of the time, depending on their level!)
  • Were there times that I cut off my student before they could fully answer?
  • How was my timing?
  • Did I use a good mixture of props to help enhance the learning?

I like referring to the Teacher Applicant Performance Indicator during the playback. Even though it’s intended to help during the hiring process, I find it’s a useful self-evaluation tool as well.

Then based on your own self-evaluation…

Take workshops.

I know by this point you are probably tired of hearing me say that. BUT, even if you took workshops prior to teaching classes (good for you!) you did not have any real experience to build on. If you found yourself struggling in a particular area as you watched your playback, you can go to a workshop with that class in mind and perhaps learn tools and techniques to adjust. It will also show VIPKid that you are taking your own self-improvement seriously and that you want to be the very best teacher possible.

If you aren’t sure where to go to find workshops then check out the VIPKid Library and Certification Center. You’ll be amazed!

Contact the learning partner (if appropriate.)

Last but not least, if you have any meaningful feedback on the students, it can also help to send feedback to the learning partner. You can do this at the time of the class through the class feedback (in the very bottom section.) But you can also do this via a ticket in the support center. I’ve seen some teachers asking on social media, “What do I say to the learning partner?” If you have to ask that question, it’s a good sign that you should not be sending in a ticket. It is a waste of your time and theirs to send feedback with nothing meaningful to say. But if you do have something (positive or negative) that you feel is important, then this is a good way to start building relationships with the LP’s. You probably won’t hear back, but if they pass along your feedback to the parents, you could get a repeat booking. Or the LP could book you for other students.

No matter what, remember that everyone’s VIPKid journey is different. No two teachers will ever have the exact same schedule or experience, and that’s ok! Remember to have fun and focus on your students, and everything else will fall into place.

If you have questions or suggestions of your own, please let me know in the feedback!

Happy teaching!

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VIPKid Repeat Bookings

There are so many different factors that go into choosing a teacher, you can’t second guess yourself. Don’t over think it.

This week, three new teachers I know taught their first classes.

  • One teacher thought the class went great! She loved the student and had a great time.
  • One teacher thought it went great, and the next day, the student booked her for four more classes!
  • One teacher thought it went terrible. The student seemed to be at the wrong level and did not smile once.  She thought the class was a disaster. Just after she told me how awful she felt about it, she called me and said, “They just booked me again for tomorrow.”

Is all of this normal? Yes!

I recently posted this picture on instagram.

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Until last week, my very first student (Erica) had been my most regular student. I taught her once or twice a week. Sometimes the classes went well, and sometimes, well, they didn’t.

Last week little Emma surpassed her. Emma sometimes doesn’t have a class in a week. Sometimes she has 3. It all just depends.

All of this led me to think about the idea of “regulars.”

Why might a student become a regular?

The student might have liked you. The parents might have liked you. Perhaps the student is shy and so they need a few classes to really feel comfortable enough to participate. Maybe the learning partner has identified that you would be a good fit. Maybe your schedules are well aligned. Maybe you just “clicked.” (Yes, it happens sometimes!)

Why might a student NOT become a regular?

Maybe your personalities didn’t mesh. Maybe the student liked you but the parents are looking for something a little bit different. Maybe the parents liked you, but the student didn’t respond. Maybe they already have a regular teacher who just wasn’t available. Maybe they use all different teachers. Maybe your schedules don’t align.

Was it me?

Students will come and go. And no, it’s not you. There are tens of thousands of teachers with VIPKid. There are some students I see one time and then never again. There are others I see almost every week. Even when I feel like I really hit it off with a student, I sometimes don’t see them on my schedule again, and that’s ok. There are so many different factors that go into choosing a teacher, you can’t second guess yourself. Don’t over think it.

How can I encourage a parent to book me again?

  • Thank the parents for booking you. I follow the philosophy you cannot thank them too much. I thank them in the class feedback. If they leave me parent feedback, I go into the web browser and thank them there. Be appreciative.
  • Ask the parents to book you again in the feedback! If you really loved teaching a student, let that shine through in your feedback. Parents love to hear when people enjoy their children. I’m not proud, I’ve begged before! My standard closing is something like this, though: “I hope Bao Bao enjoyed the class as much as I did! If you would like to book another class, I have this same time available in two weeks, or you can follow my teacher profile to see other available times. Thank you so much!”
  • Send an e-card to the student. The feedback usually goes to the parent, but the e-card goes to the student. You can let them know how much fun you had in class and what a good job they did!
  • Let the parents (and the student) know what you have planned for the next class. If a student struggled in a particular area, I might say in the feedback, “In our next class, I will continue to work with Bao Bao to help him use more complete sentences,” or “Bao Bao did not seem to enjoy the game we played today in class, so next time I will bring a Peppa the Pig game since she was wearing a Peppa shirt today! I hope she likes it!” (But then be prepared to follow through!) That’s one reason I like Feedback Panda so much is because I can remember what I promised to do!
  • Send the learning partner feedback after classes if you think there are especially positive things you’d like to share or if there are areas you feel they could help address. I don’t send LP feedback after every class, but I do send it somewhat regularly. And if I have a new-to-me student that I just love, I always send a note to the LP. That way they can tell Mom and Dad that they actually got a message about how outstanding their son or daughter was!

Through everything, remember that there are so many factors that can influence whether or not a student books another class with you.  So don’t over think it. Do the very best job you can for all 25 minutes that you have, and then move on to your next student. There are pros and cons to both regular and new students, so enjoy them all!

If you are just getting started, I would be happy to help. If you have other questions or comments, please let me know below!

Happy teaching!

How to Send an e-card with VIPKid

When I was a little girl, I LOVED to check the mail. Of course, that’s because I would only get letters and cards and not any of the bills that fill my mailbox as an adult. Nonetheless, when I learned that we could send our students e-cards through VIPKids, I jumped on the chance.

Below, I have shared the step-by-step instructions for how to send an e-card.  Please note, you must use the phone app to send these. I have not found a way to send them through the portal

Step 1: Find Your Student

Open the phone list, and go to your list of classes. If the student you are looking for isn’t on the first page, scroll down until you see “All Bookings,” and click it to expand the list and be able to search by day.  Once you find a class with your student, click on it to open that specific class.  Then click on your student’s name to open the student screen.

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2. Enter the “Gift” Screen

At the top of the screen there is a gift box. Click on the yellow gift box to “Send a Gift.”

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3. Choose “Send a Card”

From this screen, you can either request the student’s mailing address (so you can send them a “real” gift, or you can send them an e-card.  To send an e-card, click the orange “Send a Card” button at the bottom of the screen.

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4. Select Your Card and Customize It.

At the bottom of your screen, you can scroll through a list of available e-cards. Some are free (meaning they don’t require any tokens) while some cost 5 tokens to spend. Use your finger to scroll through the cards at the bottom to find one that you like. Once you have selected one, type in your custom message at the top, and then click “Send.”  There will be a popup confirming how many (if any) tokens the card will cost and confirming that you want to send it. The student will then be automatically notified of their card!

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If you have any questions about how to send cards, or when it might or might not be appropriate, feel free to ask in the comments! Otherwise, enjoy!