Feedback from VIPKid parents to teachers is an important part of our journey at VIPKid. Of course, we all want happy students and happy parents. Beyond that, it can also affect our ability to earn raises. Because of that, it’s especially disheartening to get low apple ratings from parents.
Never fear – there are some simple steps you can take to invalidate bad feedback.
- Go to your feedback page in the Teacher Portal.
- Click on “Request a Review
- Explain in detail why you felt the feedback was unfair or inaccurate.
The status of your request will be marked as “to-do” during the 3-5 day review process and then changed to “done” once VIPKid has finished reviewing your request.
Here are a few important tips to remember:
The feedback has to be 3-apple or below.
VIPKid considers four apples “good” so it’s very rare that they will invalidate a four-apple rating. Yes, I know that they bring down our average, and yes, there have been some exceptions to this. But the informal rule is that 3-apples and below may be submitted for review.
You need to provide concrete examples that show the parent’s feedback is not accurate. For example, if they add a tag or write that you failed to use TPR, watch the video playback and provide specific timestamps that show exactly when and how you used TPR.
Be specific and clear.
When submitting a ticket, be as specific as possible and use simple language.
Do not say “Please invalidate this feedback because the parents were completely wrong. There were ample opportunities for TPR and I used it when reviewing phonics rhymes and onsets and when teaching present continuous verb conjugation.”
Instead, keep it simple.
Please review the following 3-apple feedback.
- Class date:
- Class time (in Beijing time):
- Link to classroom:
Parent complaint: Lack of TPR
Examples of TPR:
- Timestamp 3:25: Instructional TPR for “circle”
- Timestamp 10:15: TPR for blending s-op — sop
- Timestamp 12:45: TPR for “swimming”
Don’t sweat it.
I know this is easier said than done, but if, by chance, the feedback does not get invalidated, please don’t panic. VIPKid uses an average, and so a few bad apples will not, in fact, spoil the cart. Take the feedback, learn from it, and move on to the next 5-apple rating. Many, many teachers have had negative feedback at one point in time or another, and they’ve lived to see another day, teach another class, and make another parent happy, and you will too!
If you have any questions, I would be happy to try to help. Please let me know in the comments!