Booking Boosters for VIPKid

If you are asking the question, “How can I get more VIPKid bookings?” You are not alone. And before I give any suggestions, let me assure you that you have not done anything wrong! There are many factors that can go into VIPKid bookings, and low bookings can affect any of us: new teachers, tenured teachers, and everyone in between! But don’t worry, there are some easy things that you can do that have the potential to help bring in bookings.

First, the “big 6” booking boosters that I’ve talked about before are:

  1. Be sure you are opening your schedule for the correct weeks. (If you’re fuzzy on the frenzy timing, review my post about VIPKid Booking Schedules.
  2. Review your profile picture.
  3. Review your featured photos and intro video.
  4. Take workshops.
  5. Add certifications (especially trials!)
  6. Open short notice bookings.

You can read more about all of these in my first post about bookings, Getting Bookings with VIPKid.

If you have tried all of those without luck, there are some other options.

Send e-cards to prior students.

Remember, e-cards go to students, not their parents, so just keep your audience in mind when you write them. A simple, “Hi Bao Bao! I enjoyed having class with you last month. I hope you are doing well. See you soon!” is sufficient. You don’t want to go into great detail about what times you are available to teach or anything. Just make it a fun card for your student. If you aren’t sure how to send an e-card, I have a walk-through here: How to Send an e-card with VIPKid.

Open a ticket for low bookings.

VIPKid will sometimes help teachers increase their bookings. In the support center, you can create a new ticket. There are a few different options. I would start with the first: Issue = No Booking or Issue = Low Booking. If you try this and have not had success in a week’s time, then I would open a second ticket: Issue = Teacher Voice. In either scenario, VIPKid can get your information over to Learning Partners who may be looking for a new teacher to recommend to their students. Be sure to include your teacher show name! (The one with the letters after it!)

Open your schedule further in advance.

Always be sure your schedule is open at least two weeks in advance. That is the standard window, and many parents try to rebook for two weeks out immediately following their last class. But if you can (and are sure you can teach!) then try to open a consistent schedule for at least a month in advance. If a parent is looking for a “regular” teacher who can teach their child on an ongoing basis, they will want to be sure that your schedules are compatible.

Participate in VIPKid promotional activities.

VIPKid often offers different promotions that can help get your profile in front of parents. The current activity that is in its last few weeks this August (2019) is the Teacher Showroom. It’s an opportunity to upload an additional short video. As of August 13, VIPKid said they had 4,000 entries. While this seems like a lot, 4,000 out of around 70,000 teachers is not that many. Less than 6 percent of VIPKid’s teachers participated, so if new parents are scrolling through trying to find their perfect match, you’ve just increased your odds of being seen!

Check your teacher tags.

Honestly, I’m not a big fan of this technique. (Check out VIPKid Teacher Tags to see why.) But if all else fails, you could consider opening a ticket regarding your teacher tags. When you go through your interview and mock classes, certain “tags” are added to your profile that are visible to teachers. I have not ever seen any official information from VIPKid on these, but I’ve heard that you can have up to five attached to your profile. The general idea is that parents can see areas of specialty or personality traits to help decide if you will be a good fit for their child. There are a few things you can do with teacher tags to potentially affect your bookings.

  1. First, you need to submit a ticket to get a list of your teacher tags. They are not visible to us, but VIPKid will tell you via ticket.
  2. Next, if you don’t have five, you can request to add a fifth.
  3. Finally, If you feel that the tags are not representative of your personality, you can request to change them. No tags should really have more benefit than others; however, it is possible that if your tags are not aligned with your real teaching style, it could impact repeat bookings.

Reach out to parents on social media.

If you use WeChat or Weibo, you can post something for parents to see. Be sure that it translates well to Chinese and that it’s respectful. I have even seen teachers post about specific days: “I have several classes available on Friday! What students will I see?” You could gently suggest that parents consider recommending you to their friends.

There is no “one right way” to get bookings with VIPKid, but I hope you have found these suggestions helpful.

Have you tried any of these techniques? Let me know how they worked in the comments!

And of course, if you are a new teacher I would be happy to help. You can get started right away with the VIPKid application and I will be happy to answer any questions I can. Happy teaching!

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VIPKid Week 2 and the Early Months

Remember that everyone’s VIPKid journey is different. No two teachers will ever have the exact same schedule or experience, and that’s ok!

You’ve made it through the gauntlet we know as the VIPKid hiring process. You got the elusive “first booking.” Maybe you had several bookings! And then … what?

This post is designed to help fill in the blanks for what comes next.

Open your schedule.

Students and their parents have the opportunity to book you again right after class. Make sure you have the next two weeks open to fully take advantage of this! I usually include my availability in the future when I send my feedback.

For example, “In our next lesson, I would like to keep working with Bao Bao on “this” and “that.” I have a fun game that I think he will enjoy that will help reinforce this. If you would like to book our next class, I have this same time available next week! Thank you! Teacher Amelia U

Check for feedback.

If you haven’t gotten any, don’t sweat it! (Everyone is different. Check here to see How does your VIPKid apple rating measure up?) If you did get feedback, I encourage you to respond to it. (You can do this through the PC App or the web portal, but not by phone.) I’m sure it’s positive, 5-apple feedback and so a simple thank you is sufficient. A few options I’ve used are:

  • Thank you for taking the time to leave feedback. Receiving positive feedback is very important to VIPKid teachers, and I really appreciate it!
  • Thank you for the 5-apple feedback! Bao Bao did a great job in class, and I can’t wait to see him again!
  • Thank you for leaving me 5-apples! I appreciate your feedback and I hope to see Bao Bao soon. If you would like to schedule another class, I am available next Friday!

If for some reason it isn’t 5-apple feedback, resist the urge to be confrontational in a response. You can see how to dispute bad feedback here.

Send e-cards to students you want to rebook!

The feedback is your way of communicating with parents. E-cards are your way to communicate with the students. With that in mind, stay away from scheduling conversation and keep it high level and positive.

  • I had fun in our class last week Bao Bao! Are you doing your homework? I hope to see you in class soon! – Teacher Amelia U
  • I hope you enjoyed our class last week! Next time I have a fun Ultraman game that we can play while you learn English. See you soon! – Teacher Amelia U

Always use your teacher show name.

You may have noticed in both my feedback and e-cards I used my show name (that name with the initial after it.) This is just in case the parents have lost me in the sea of teachers and don’t know how to find me TO rebook. When little Bao Bao shows them the adorable e-card that I sent them, it will remind them and they can find me to rebook!

Watch your replay.

Did you know you can go back into the PC App and watch your class replay? It won’t be available immediately, but it is usually there a few hours after class. Watch the replay with an open mind, and ask yourself:

  • What did I do well?
  • What should I do differently?
  • Did it look like I was having fun?
  • Did it look like my student was having fun?
  • How much time was I talking? (Remember, our goal is to have the student talk 50-80% of the time, depending on their level!)
  • Were there times that I cut off my student before they could fully answer?
  • How was my timing?
  • Did I use a good mixture of props to help enhance the learning?

I like referring to the Teacher Applicant Performance Indicator during the playback. Even though it’s intended to help during the hiring process, I find it’s a useful self-evaluation tool as well.

Then based on your own self-evaluation…

Take workshops.

I know by this point you are probably tired of hearing me say that. BUT, even if you took workshops prior to teaching classes (good for you!) you did not have any real experience to build on. If you found yourself struggling in a particular area as you watched your playback, you can go to a workshop with that class in mind and perhaps learn tools and techniques to adjust. It will also show VIPKid that you are taking your own self-improvement seriously and that you want to be the very best teacher possible.

If you aren’t sure where to go to find workshops then check out the VIPKid Library and Certification Center. You’ll be amazed!

Contact the learning partner (if appropriate.)

Last but not least, if you have any meaningful feedback on the students, it can also help to send feedback to the learning partner. You can do this at the time of the class through the class feedback (in the very bottom section.) But you can also do this via a ticket in the support center. I’ve seen some teachers asking on social media, “What do I say to the learning partner?” If you have to ask that question, it’s a good sign that you should not be sending in a ticket. It is a waste of your time and theirs to send feedback with nothing meaningful to say. But if you do have something (positive or negative) that you feel is important, then this is a good way to start building relationships with the LP’s. You probably won’t hear back, but if they pass along your feedback to the parents, you could get a repeat booking. Or the LP could book you for other students.

No matter what, remember that everyone’s VIPKid journey is different. No two teachers will ever have the exact same schedule or experience, and that’s ok! Remember to have fun and focus on your students, and everything else will fall into place.

If you have questions or suggestions of your own, please let me know in the feedback!

Happy teaching!

Getting Bookings with VIPKid

The more students who CAN book you, the more students WILL book you!

So you’ve made it! You’ve been hired as a teacher with VIPKid. Now all that remains is getting booked!

In 2018, VIPKid reported having 60,000 teachers and 500,000 students. By all reports I’ve heard, that number keeps growing! But with so many teachers to choose from, getting booked is not always immediate!

If you are thinking about applying with VIPKid, I always suggest starting as soon as possible because it WILL take time to build up your student base.  Below are the most common suggestions to help make that happen as quickly as possible.

First of all, be sure you have opened up the correct weeks! Most parents book two weeks in advance, so if you aren’t sure, check out VIPKid Booking Schedules.

Then…

Review your profile picture.

VIPKid will send you instructions for your profile picture.  They suggest that it be clear and in a professional style. If that’s not working to get you bookings, then try something else! Parents will be scrolling through hundreds of profile pictures, and that will be the first thing that catches their eye. Make sure:

  • You take up most of the frame. The background (even if it’s your amazing classroom) isn’t what the parents are interested in. They are interested in you!
  • Make sure it is well lit. Avoid shadows on your face.
  • Smile. Kids will want a fun teacher who smiles authentically and a lot.
  • Think about the colors that you are using. If you are wearing neutral colors, try something more colorful. If you are wearing patterns, try a solid color.
  • Consider adding something to make you stand out. While the main focus of the picture is you, you can add something to make you different. Maybe you’re holding a prop or a pet. Maybe you are in an active teaching pose. Find something that will catch a parent’s eye.

Review your featured photos and intro video.

Many of the same guidelines as above will apply, but you do have a little more flexibility to make these fun and personal! I have three important pieces of feedback here.

  • Make a video and use pictures that are fun for you! They don’t have to be the type of things that will go viral. We aren’t all you tube stars! Just have fun with them, and that will shine through!
  • Take one of the VIPKid workshops about “marketing yourself.” These are led by veteran VIPKid teachers and mentors, and they can give you great feedback on how to spruce up your profile to appeal to parents.
  • If at first you don’t succeed, try again! You aren’t committing to use the same pictures and videos forever! If you aren’t getting bookings, try something else!

Take workshops.

VIPKid offers a robust list of workshops like the one I mentioned above. There is a workshop for anything you might need help with!

As a new teacher, the very first one you should sign up for is the New Teacher Kickoff Workshop. It is usually the first one linked under the “Library–>Workshop Schedule” menu in the teacher portal.

new teacher kickoff

That will be a great introductory session and they will introduce a roadmap of other helpful workshops to help you get your feet wet.

Teachers also often speculate that learning partners get lists of teachers who attend workshops and might be more inclined to recommend them. I can’t confirm or deny this, but it certainly can’t hurt to take them!

Another good workshop that’s targeted specifically to getting bookings is called “Marketing Yourself.” This is offered several times per month and you can get live tips from the pros.

Add Certifications

You saw above the massive number of students reported by VIPKid in 2018, and these numbers are growing by the day! It makes sense that the more students you are qualified to teach, the more bookings you can get.

Depending on when you were hired, you may have one or two certifications already.  With the 2019 VIPKid Application and Interview Process (Updated March 2019) most new teachers will be certified to teach either “lower level” (Interactive Level 2 + Level 3) or “upper level” (Levels 4 and 5.) When I was hired, 60% of students were in level 2, and shortly thereafter they began being converted to Interactive Level 2. So if you started with the upper levels, a great way to get added potential students is by certifying for the lower level classes.

Trial Classes are another great way to increase your bookings. Many times, parents sign up for trial classes at the last minute, so more tenured teachers are less likely to be available. As an added bonus, trial students can often turn into regulars!

If you meet the requirements, Level 1 is growing by leaps and bounds, so if you have taught the minimum number of classes and there are vacancies available, this would be  a good option.

The more students who CAN book you, the more students WILL book you!

Open Short Notice Bookings.

I know this is scary, especially for new VIPKid teachers. But if you are a parent, you know how hectic life can get. Often, parents need to schedule last minute classes because that’s when their kiddo is available. When this happens, their regular teacher may not be available, so they will be more likely to give a new teacher a try. (Plus, lots of trials are booked as short notice too!) Don’t be afraid of short notice. My very first student was short notice, and she is now my most regular. If you’re still nervous, check out VIPKid Short Notice 24-hour Bookings for more information.

Don’t give up!

This is the most important advice I have. No two teachers alike, and everyone has a different experience. For some teachers, it takes days to get bookings. For others it takes months. If you try something and it doesn’t work, then don’t be afraid to try something else.  Ask your mentor for help. They can help review your information or perhaps even recommend you to others if they have a good parent network!

If you’ve tried all of these tips, check out these additional booking booster ideas!

The students will come, and by following the tips above, you’ll be ready to support them in the very best way possible.  If you have tips of your own, or questions about anything you’ve read here today, let me know in the comments!

Happy teaching!

 

A PPT by Any Other Name…VIPKid Time Slot Naming

When I was a brand new VIPKid teacher, I thought that “PPT” slots were any time slots. I (mistakenly) assumed that PPT stood for “PowerPoint” since we use PowerPoint slides in our teaching curriculum. So, what are they? What times should you open?

What is a time slot?

A time slot is simply a 25-minute time that you are available to teach. Parents can “reserve” time with you and schedule classes once you have opened time slots.

What is a Peak time slot?

Peak Time slots are highly popular booking times. They are labeled as “Peak” in your Teacher App or PC app, and you have a higher chance of getting booked by opening these times. These are typically early mornings and weekends.

What is a PPT time slot?

A PPT time slot is a Peak Peak time slot. These are the very hottest booking times. These are the ones in which you are most likely to get booked, and these are the ones for which VIPKid often offers incentives. Watch for offers for bonuses for opening up extra PPT slots!

When are the Peak/PPT time slots?

I’m sure it’s possible that the desirability of time slots changes over time; however, at the time I’m writing this in Central Standard Time, weekday (Monday through Thursday) “peak” time slots are 4:00 am, 4:30 am, 7:00 am, and 7:30 am. The PPT time slots are 5:00 am – 6:30 am. Friday is the same, but offers peak time slots between 7:00 pm and 11:30 pm as well. Saturday is ripe for booking all day long with every time slot between 12:00 am and 11:30 pm (except 6:30 pm) set as either peak or PPT (5:30 am – 6:30 am.) Sunday offers peak times from 12:00 am – 4:30 am, PPT from 5:00 am – 6:30 am, and peak again from 7:00 am and 7:30 am.

What time slots should you open?

When you first start as a VIPKid teacher, it’s important to open as many time slots as possible; however, I personally only opened time slots during the period in which I’m willing to teach long term. Yes, I could have opened weekend and evening slots; however, I would hate to build a relationship with a student who takes lessons on the weekend and then suddenly I’m no longer available to teach them.

Also, it’s important that you make time to rest. As you are trying to get your first classes booked or build up your student base, it’s tempting to try to push through as many classes as possible. While experience is good, it’s important that you also give your students your best, and if you haven’t slept properly, you won’t be able to do that. You also need to ensure you allow time to complete your feedback in a timely manner. Not only is this extremely important to parent satisfaction (and 5-apple ratings!) but if you don’t submit your class feedback in time, it can affect your pay!

The general rule holds true, though. The more time slots you have open (especially those that are peak or PPT), the more bookings you should receive.

If you have any other questions, please ask in the comments or by contacting me. If I can help you as a mentor, please consider using my referral link to get started!

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