You’re awake! You’re caffeinated! You’re prepped! You are ready to begin class. But where’s Bao Bao?
Sometimes your student will not show up for class. It happens to all of us. When this happens to you, here are a few things to remember!
Should I “start class” even if the student is not there?
Yes! Always start class a few seconds before your scheduled time to ensure you get credit for beginning on time.
How long do I need to stay in class if my student is not there?
For all classes except trial classes, you must stay in class for the full 25 minutes unless a fireman has contacted you to tell you that you may leave. For trial classes, you must stay in class for 15 minutes.
Do I need to contact the fireman if my student isn’t in the classroom at the scheduled time?
No. While some parents do like this (and would like for VIPKid to call them if their child is not in class) it is not required to contact the fireman. The only time I call the fireman is if it’s a very regular student who rarely or never misses class and I’m worried.
Do I need to screenshot the classroom for a student no-show?
I recommend it. Usually, I take a screenshot every 2-5 minutes while waiting on a student. So far I have never had to use them, but should there be any discrepancy in finish type, I can prove that I was in the classroom for the full required time. I usually type in the chatbox “Waiting on student – X minutes.” at each interval.
Can I leave the classroom while I am waiting?
No. You are being paid, and there is always a chance that the student may arrive late.
Can I cover my camera while I am waiting?
There is no formal VIPKid policy on this. Some teachers choose to turn their camera off. Some have created a screen cover that shows an image but not their face. I personally choose to leave my camera on. I don’t ever want there to be a discrepancy where a parent claims I am not in my classroom and I was. Personally, I find it a great time to check out the AR stickers in the classroom and spend some time blogging!
Should I send an e-card to my student after they do not come to class?
Again, this is a matter of personal preference. I usually do. There is a “missed connection” e-card that’s perfect, but if you prefer the free ones, there is also a generic one. I generally say, “I missed seeing you in class, Bao Bao! I hope everything is ok and I will see you soon! Love – Teacher Amelia”
Will I still get paid for a student no-show?
Yes! For trial classes, you get paid 50% of your class fee. For MC or Supplementary classes, you get paid the full amount. If you would like to minimize the chance of a trial class no-show, you can opt into the trial class rebooking option that allows a trial class student to be replaced up to 15 minutes after the beginning of class.
If a class is marked as “finished” before it ever begins, do I need to enter the classroom?
No. Parents are allowed to cancel a class up to 24 hours before the class with no penalty. However, if they cancel within 24 hours, they must still pay for the class (and you will still get paid for it!) In that situation, the class will be marked as “finished” and greyed out on your bookings calendar. You do not need to attend class in those situations.
Other than the required time to wait in the classroom, there are not a lot of hard and fast rules from VIPKid about student no-shows. I hope you found this helpful. If you have questions, please let me know in the comments!
If you are looking to get started with VIPKid and want someone to help walk you through the process, I would be happy to be your mentor.
Happy teaching (or not, if they are a no-show!)